Refund & Returns Policy

At Altimas Premium Innerwear, customer satisfaction is important to us. We strive to provide high-quality products that meet customer expectations.

Because our products include personal innerwear items, returns and exchanges are subject to hygiene and safety standards.

Return Eligibility

Returns may be accepted under the following circumstances:

Requests must be submitted within 7 days of delivery.

To qualify for a return:

Products failing these conditions may not qualify for return or exchange.

For hygiene reasons, the following items cannot be returned once opened, tried on, used, or washed:

This policy helps ensure the safety and confidence of all customers.

If you receive a damaged or defective item:

Upon approval, we may provide:

depending on product availability and circumstances.

Size exchanges may be available for eligible products.

Exchange requests must:

If the requested size is unavailable, store credit or refund options may be offered.

After approval and inspection:

Shipping charges are generally non-refundable.

However, if the return is due to:

Altimas will bear applicable return shipping costs.

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and may fall under the return process.

Altimas Premium Innerwear

Email: info@altimas.in
Phone: +91 98940 94745

Address:

Solostar Textiles
188, Geethanjali Complex
Union Mill Road
Tirupur – 641601
Tamil Nadu, India